Call Centre Agent (working from home)
Are you looking for a part time role but you are limited due to family commitments? Do you have the ability to work on your own initiative? Are you passionate about improving the quality of care for people? Then this is the job for you.
emCare Group Malta Limited, is an exciting and rewarding company to work for, providing electronic and mobile care. The company offers a number of products and services including telecare, telehealth and mobile care. We are presently expanding our operations and we are looking for Call Centre Agents who will be working from their own homes.
Your role will entail providing 24/7 customer care service for emCare clients. In this role you will be responsible for assisting and liaising with customers via telephone. You will be required to listen attentively to gather all relevant information in order to assess and provide our clients with the necessary assistance such as contacting emergency services or next of kin whilst ensuring customer satisfaction throughout. You will need to ensure that clients’ requests are met and addressed within the Company’s framework of quality policies and standards.
The role calls for a person holding a passion for customer service with excellent communication skills in Maltese and English. We are looking for someone that can keep calm when working under stress. Previous experience working in a customer service set-up will be considered an asset. This role is on a shift basis between 19:00 or 19:00 to 07:00 during weekends and public holidays and 17:00 – 24:00 or 24:00 – 08:00 during weekdays.
Training for the role will be provided and ongoing.
Good home internet connection is required and the candidates need to be computer literate.
To apply click here